ITIL-Overview

If IT is to be successful at running as a business and demonstrating value, IT must move from a functional view, or in the case of the enlightened, a process view, to a services view. This is a transformational journey for most organizations, one that requires leadership, sponsorship, structure and discipline to achieve. But it is a journey worth the effort and ultimately necessary for survival. This session shows how this journey is built on the concepts of the current and evolving ITIL framework. Examined will be why an ITIL and services approach has been undertaken by some but completed by few. This session introduces the central...

The OGC / APMG ITIL Version 3 Qualification scheme, along with ITSM Academy's explanation and clarification.

www.praizion.com Before I really understood what ITIL was about, I was bewildered with overwhelmingly verbose text books, websites and courses. I didn't even know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and understanding the process for myself and applying it to projects I managed. Let me explain to you in simple terms what this qualification is all about. This video will point you in the right ...

Overview of the 5 Phases/Core Publicatins that make up ITIL v3. Includes the Processes and Activities.

jasonastevenson@hotmail.com...Part 1 of an overview of ITIL 3.0 and a common sense approach to implementation for government and commercial organizations.